Privacy Policy
Last updated: July 21, 2026
This Privacy Policy explains how Palladium Expert ("Palladium Expert", "we", "us", or "our") collects, uses, discloses, and safeguards information when you use our website and cloaking platform (together, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
We collect information in the following categories when you use the Service:
- Account information — name, email address, billing details, and company information provided at signup.
- Traffic and request data — IP addresses, user agent strings, device and browser fingerprints, referrer headers, and other signals processed by the platform to make routing decisions.
- Usage data — pages visited, features used, and interactions with the dashboard, collected to improve the Service.
- Support communications — messages, tickets, and attachments you send to our support team.
2. How We Use Information
- To operate, maintain, and improve the cloaking, filtering, and analytics features of the Service.
- To process payments and manage subscriptions.
- To send account, billing, and security notifications.
- To respond to support requests and provide customer service.
- To detect, prevent, and investigate fraud, abuse, or violations of our Terms of Service.
3. How We Share Information
We do not sell personal information. We may share information with:
- Infrastructure and subprocessors (cloud hosting, payment processors, email delivery) that support the Service under contractual confidentiality obligations.
- Law enforcement or regulators when required by applicable law or legal process.
- A successor entity in the event of a merger, acquisition, or asset sale, subject to the same privacy commitments described here.
4. Data Retention
We retain account information for as long as your account is active and traffic/analytics data for the period configured in your plan, after which it is aggregated, anonymized, or deleted in accordance with our internal retention schedules.
5. Data Security
We use encryption in transit and at rest, access controls, and continuous monitoring to protect information processed by the Service. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
7. International Transfers
Our infrastructure is globally distributed. Where information is transferred across borders, we rely on appropriate safeguards such as standard contractual clauses.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
9. Contact Us
Questions about this Privacy Policy can be sent to [email protected].
